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Shipping / Returns Policy

Thanks for shopping at Bypollyanna.

 If you are not entirely satisfied with your purchase, we're here to help.


You have 14 calendar days to return an item from the date you received it. Anything returned after 14 days but before 30 days can only be exchanged for an alternative garment but no refund can be issued.

International Orders and Returns

By Pollyanna is based in the U.K. If you live in a country where duty is payable on goods sent from the U.K, please note that this is not included within the cost of the item.

Please write "RETURNED GOODS" and YOUR ORIGINAL ORDER NUMBER on the outside of the parcel - this will help speed up the returns process!

To be eligible for a return, your item must be unused and in the same condition that you received it. We have the right to refuse a refund if the returned item looks used or has been damaged due to lack of care.  Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Returns are to be posted to the following address.

FAO By Pollyanna, RETURNS DEPARTMENT, 1 Bridgewater Court, Barsbank Lane, Lymm, Cheshire, WA13 0ER

Please enclose details that state your name, order number and the problem with the item. If you need an exchange (UK customers only) please add the size/item you would like to exchange for, we will get this out to you as quickly as possible (item/size permitting).

Once we receive your returned item, you will either be refunded or have your new item sent out within 2-3 working days. Please note that refunds can take up to 10 working days to show on your account.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies. 


Estimated UK shipping 3 - 5 working days. Made to order items will take up to 10 days for production and delivery.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.


Contact Us

If you have any questions on how to return your item to us, contact us